LEADIT Preview: Suresh GP and an introduction to Governance

Suresh GP (bottom row 3rd from right) opening the Chennai chapter of itSMF India on 1st August 2014
Suresh GP (bottom row 3rd from right) opening the Chennai chapter of itSMF India on 1st August 2014. Suresh will present at the LEADIT conference in Melbourne Australia on the 13th to 15th August.

In the run up this year’s itSMF Australia LEADIT14 conference I chatted with Suresh GP about his session entitled “Governance – custodian to changing business trends and IT landscape”.

Q. ITSM Review: Hi Suresh, can you give a quick intro to your session at LEADIT?

Suresh GP: Today we are in an era of rapid technological changes, complex operating environments and demanding consumerization of IT.  Enterprises are forced to change gears to make the paradigm shift imminently not only to be competitive but also to secure their place in business. While organizations are spending time, effort and resources to scale up to new frontiers, there is no blue print to guarantee success in their endeavors.  Over and above, changing regulatory and legal compliance requirements make it a difficult proposition to sail through seamlessly.

Hence it is the need of the hour for enterprises to fall back to a robust Governance and control structure to handhold and guide them during this unpredictable journey.

Companies with effective IT Governance have profits that are 20 % higher than other companies pursuing similar strategies – Weill P& Ross

Q. Where should organizations start on their governance journey?

The fundamental problem of IT is the lack of clarity around IT Management and IT Governance, which is the first thing you need to understand before starting your journey with Governance.

IT governance is primarily concerned with two things: IT’s delivery of value to the business and mitigation of IT risks. On the other hand, Management plans, builds, runs and monitors activities in alignment with the direction set by the governance to achieve the enterprise objectives. Governance involves executive committees and boards that are independent of organizations whereas the Management involves senior management staff within the same organization.

Suresh GP
Suresh GP

simple words, Governance is doing the right things while Management is about doing things right.

Q. So what is Corporate Governance?

Corporate Governance is based on rules laid out by Organization for Economic Cooperation and Development [OECD]. They can be classified as follows

  • a) Ensure Strategic guidance of the company
  • b) Timely and accurate disclosure of Financial situation
  • c) Annual audit by independent, competent and qualified auditors

During my session at LEADIT we look at Corporate Governance requirement and lessons learned using scenarios around Lehman Brothers, Common Wealth Games at London 2012 and the Uttarkhand Disaster of 2013.

Q. What impact does Governance have on the Consumerization of IT?

At the end of 2013, there were more mobile devices than people on earth. IT Service Desk is grappled with a tough task of managing end user devices beyond the standard set.  Shadow IT has become order of the day and is expected to grow in next three years. Heartbleed, cyber threats and much more surprises come every day to add fuel to fire. So what could come to the rescue of the Service Desk?

  • BYOD policies, processes – Refer to Karen Ferris earlier post
  • Becoming aware of different Tools pros and cons and support
  • Governance that could filter quality of inflow for Service Requests and Incidents
  • Manage & Control saving jobs & improving agility

During my session, we will then walk through other IT frontier case studies and see how Governance helps to address risks and provide value delivery.  You can also read about my earlier blog IT Governance : 5 Ingredients to kick start your value delivery.

Finally we talk about key success principles that can be leveraged to make Governance a trusted custodian to changing business and IT Landscapes.

So this is just a teaser of how Governance can become your trusted custodian to changing business and IT Landscape.  If you want to hear how about how Governance plays a pivotal role for Cloud, Mobility, BYOD, Big Data and Social Media, come and listen to my presentation at LEADIT14.  In addition, I also moderate a Panel discussion about Challenges and Pitfalls of Mobility and BYOD. You can find out everything you need to know about the conference here.

Follow Suresh on Twitter or LinkedIn.

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Never Mind BYOD – What about BYOA?

Bring Your Own Device, Build Your Own App?

Lots of chatter happening around ‘Bring Your Own Device’ and the ‘Consumerization’ of IT.

These issues seem to represent the convergence of a number of growing trends:

  • Consumers being increasingly IT savvy
  • Consumers being used to instant internet gratification and on-demand ‘Apps’
  • Smart efficient toys
  • Productivity and GTD in a world of infinite choice
  • Cloud based apps eating the lunch of enterprise software dinosaurs

The result? Support departments are either having to support a plethora of new platforms or are facing increasing pressure to loosen up corporate standards and traditional ways of thinking.

Some interesting figures published this week, firstly from LANDesk:

“(the) influx of mobile devices in the workplace, viewed by 96 per cent as vital to productivity, is resulting in huge pressure on service desks. Service desk managers are finding themselves swamped with calls to support mobile devices yet underequipped to deal with them.

The survey found that a massive 76 per cent of service desks claim that the extra support required has had a negative impact. This is due to the fact that the uptake of new devices has necessitated a rapid accumulation of knowledge and expertise to support them.”

This raises an interesting point; who says the service desk has to know everything? Shouldn’t the service desk be about support rather than encyclopedic knowledge of every device? If the service desk is to avoid collapsing under the burden of these devices organizations need to learn to work in partnership or participate in communities.

“Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.” Samuel Johnson.

The second piece of research came from systems management appliance vendor Dell KACE:

Key findings from the research are:

– 87 per cent of companies have users with personal devices that are being used for work purposes

– 62 per cent thought that they don’t have the tools to manage personal IT devices coming onto the network

– 64 per cent don’t think they know about all the devices that are coming onto the network

“New Research Reveals Growing ‘Consumerisation of IT’ Trend Fuelling Security Fears and Highlights Lack of Strategy to Manage Personal Devices.

According to the research, security needs top the list for IT managers when it comes to managing external mobile devices with 82 percent citing their concerns about the use of personal devices for business use, and another 62 percent specifically concerned about network security breaches.”

In terms of security, vendors such as Good Technology are providing some interesting technology in this space. It’s about securing the data on the device rather securing the device. So the choice of device becomes less of a security headache.

BYOA?

Discussions to date have been device centric. The bigger issue, which dwarfs BYOD, is Bring Your Own App (BYOA?)– When users become bored and frustrated with the glacial pace of enterprise software and use their own Apps to get the job done. One browser, one credit card, bye-bye dinosaur.

What do you think? How should organizations address BYOD and BYOA?

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