It’s ServiceNow baby! ServiceNow have announced their Now Forum event schedule for Europe and will be visiting Paris, Frankfurt, Amsterdam and London in October. Now Forums are events for ServiceNow customers and partners and are packed with content covering everything from key note speeches and real life customer case studies to thought leadership and sparkly new functionality.
For our money, if you are a ServiceNow customer or are in the market for a new ITSM toolset, these events are well worth going to. The event is free to attend and ServiceNow provide some great content. Along with sales presentations there’s also great break out sessions, thought leadership keynotes and case studies from recent customers so you can get a real feel for the tool and how it can benefit your organisation.
Are you planning to go to one of the Now forums? Let us know in the comments!
We will be rolling out a new Q&A forum and knowledge base for The ITSM Review shortly.
This is a short blog to discuss our goals and direction for the project (code name Angels on a Pin).
Why a Q&A Forum?
LinkedIn and Facebook are proving popular for discussion of ITSM topics. The weakness of these platforms is that a) the good stuff gets lost in the stream and b) common questions get repeated over and over. Noise and ‘the stream’ take precedent.
Our new forum aims to curate and moderate discussions and tag and categorize content for future reference.
The ITSM Review Q&A Forum
Our objective is to provide a useful, independent resource for worldwide ITSM professionals.
Actively moderated to remove spam or promotional messages in accordance with an open published code of conduct
Moderated to tag and categorize questions to avoid duplicates and allow the good stuff to be found
Curated to generate knowledge base articles for most popular topics and discussion areas
Game mechanics – proactively reward participation and the best answers
All content published creative commons / [UPDATE] non-commercial license
Free to access
Respect Intellectual Property – Give credit where it is due, only link to content that is freely accessible
Egalitarian – everyone has a voice. Provide a destination for newcomers and experts alike.
Knowledge Management – proactively clip the best content into a knowledge base for easy navigation.
I would appreciate your feedback to this project. Good, bad or indifferent.