#Back2ITSM – 4 Reasons to Get Involved

Learning from others - where have they been, what did they find?

Forrester Analyst Stephen Mann is on a mission to progress the ITSM Industry by getting more industry stakeholders to share their experiences and give their peers a leg-up.

I’d like to share my views on this subject for the benefit of industry practitioners who perhaps, feel a bit uneasy about contributing in this way towards an industry.

Perhaps they might feel it is a huge time drain, perhaps they might be asking – “Why should I share my valuable experience, intellectual property, my crown jewels that I’ve worked hard to build – with others?”

With 400+ free to access ITAM articles available over on the sister site The ITAM Review I would like to think I ‘Do my bit’ in my own small way for that industry and I would like to share my experiences of this process. My hope is that other practitioners might see the benefits, pick up their pitchforks and also contribute towards Stephen’s #Back2ITSM campaign.

  1. Connect – Contributing has connected me with all sorts of people and opened all sorts of doors. I’ve received great value from this personally and professionally.
  2. Learn – I love to write. Every time I write I learn, this pushes me further ahead and opens up new opportunities. I appreciate that not everyone enjoys writing – pick your medium. Write, Tweet, Present, Video, Podcast, Networking. Choose a medium that works for you.
  3. Marketing – Let your expertise do the talking. People recognise your expertise which opens up new opportunities.
  4. A Rising Tide Lifts All Ships – Progress and development of an industry helps everyone.

My point is that although #Back2ITSM is an altruistic campaign, it can really benefit you personally and I urge you to chip-in where you can. If you don’t know where to start try this – ITSM Practitioner Health Check – to help assess where the Industry needs help.

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Punditry and Getting Started in ITSM

I have found Twitter to be a great source of information and updates on the ITSM industry.

As a newcomer I have found it useful to listen in on the pundits as they share expertise and opinion. There is the usual bellyaching about the finer points of ITIL, but generally it is a good source of news, humour and insight.

You don’t necessarily need to join the conversation. It is quite easy to set yourself up with a twitter account, follow the people that interest you and put yourself in ‘listen only mode’ from the comfort of your mobile device.

To help fellow newcomers looking to explore the industry I’ve compiled a list of ITSM pundits and ranked them by Klout.

The ITSM Review – Top 10 Pundits by Klout

Klout is a measure of online influence. It is by no means exhaustive but it indicates that, generally speaking, ‘the crowd’ appreciates the updates from those individuals with a higher score.

If you would like to make any recommendations for alternative pundits or changes please contact me.

Other Useful Resources