An Interview with Peter Hepworth, CEO at AXELOS

In the run up to the official go live of the joint venture between the Cabinet Office and Capita in January 2014, AXELOS CEO Peter Hepworth and team have been busy attending conferences and workshops gaining community feedback to help shape and guide the future of ITIL.

Ahead of itSMF Estonia on the 11th December I chatted to Peter about what AXELOS have planned for 2014 and how you can get involved.

Peter will be presenting at itSMF Estonia on the 11th of December
Peter is looking forward to presenting at itSMF Estonia in December

Your 12-month strategy roadmap has just been announced. Is there anything that you personally are particularly excited about?

Having a clear roadmap is a very exciting prospect.  It’s hugely important to us to progress ITIL in the right direction and so the debate and improvement ideas that have been put forward by the community have been listened to very carefully.

The good news is that what we’ve been hearing from the workshops has validated for us that we are on the right course.

When will the Axelos website be up and running?

Official go live is 1st January 2014 which is when the initial website will go live.  We will developing a full service portal during 2014.

How do you feel about ITIL Foundation being compared to the driving test: You don’t learn to drive to pass your test, you pass your test to learn to drive and then forget most of what your driving instructor taught you as soon as you leave the test centre?

The ongoing success of ITIL would suggest that many companies find a way to make the framework fit very well into their company and keep it relevant.  I hope that in the future more companies and practitioners will be willing to share their experiences with others so that the wider community can learn from these successes.

ITIL is big here in the UK but there have been comments by practitioners in other countries who seem bemused by all the fuss over something that barely reaches their radar ordinarily.  What, if any, plans do you have to increase the reach of ITIL?

I am attending conferences in the USA, Japan, Australia and Germany, and obviously Estonia in the next few weeks and we are currently translating ITIL into new languages.  As well as translating we are also concentrating on making the content more culturally relevant and localised however ITIL is already very strong in many territories.

The ITIL Foundation app was recently released on iTunes, are there any plans to extend the platforms it is available on?

Yes. At the moment we are in test and learn mode and then we will start thinking about extending to Android and Windows devices and other translations.  The feedback we have received so far has been very positive and we’d like to thank everyone that has been involved in testing.

What are you most looking forward to at itSMF Estonia?

As with the other conferences I have attended the bit I look forward to the most is the debate and improvement ideas that come direct from the community.

To find out more about the itSMF Estonia Conference visit its website.

Image Credit

An army of ITSM'ers

Last year over 1.5 million people took their driving test in the UK.

Budding drivers refer to the ‘Highway Code’, a high selling booklet designed to teach trainee drivers about navigating roads, cooperating with others drivers and staying safe.

So can we assume that the UK gained 1.5 million new road safety enthusiasts with a passion for road markings and road signs?

No.

It means 1.5 million people took their test. They went through the motions, they learnt a skill in order to meet the minimum requirements to get the job done and get on the road.

@ClaireAgutter

Claire Agutter of ITIL Training Zone recently stated that 20,000 people take their ITIL Foundation every month.

So we have 20K more ITSM enthusiasts? Call me a cynic, but I think not.

We have 20K people a month that ‘went through the motions, learnt a skill in order to meet the minimum requirements to get the job done and get on the road‘. In the case of ITIL foundation maybe it is to get that next job, make their CV more appealing or because the boss said so. Maybe some of them are tomorrow’s ITSM revolutionaries?

I think it is fantastic that ITIL training has such a good throughput but think it is a little misguided to use ITIL training as the litmus test of the ITSM industry.

In another correlation with driving tests, road safety campaigners are frustrated that few people refer to the Highway Code once they have passed their test.

“Millions of copies of the book have been sold, although whether many people refer to it once they’ve passed their driving test is doubtful, a point of frustration for many road safety campaigners.” The Telegraph

What do you think? What is the true indicator of ITSM Industry health?