Industry News Roundup inc The New Sheriff of the Web

News and Info Week 4No time to read all the interesting news and info floating around social media and appearing in your inbox? Read our round up of what we’ve found interesting this week.

  • Print Everything.Matt Beran (officially the most fidgety man in ITSM), Matt Hooper and Mark Kawasaki talk productivity tools, podcasts and print services. Watch here
  • First NHS IT Service Desk In England To Secure 3-star Accreditation – Informatics Merseyside has become the first NHS service desk in England to be accredited with 3-star certification from the Service Desk Institute (SDI) Read more here
  • Is The BIS Growth Accelerator Scheme Worthwhile For Technology Startups? Caroline Baldwin reports on why few technology companies are taking advantage of the additional financial and growth support available. Read more here
  • Do You Have A Service Management “House Plan”? Matt Hooper explains why one process at a time isn’t going to cut it. Read more here
  • Problem Management – The Value In Not KnowingRyan Ogilvie celebrates the opportunity of unrealized value. Read more here
  • FBI Warns: Criminals Could Walk Free If Tech Companies Encrypt User Data – As tech companies try to outdo one another in the battle to address user privacy concerns, the FBI is warning that new encryption methods might hinder investigations. Read more here
  • Should I Upgrade to Mac OS X Yosemite? – Golden delicious or bad apple? Read more here
  • How Microsoft Appointed Itself Sheriff Of The Internet – Cyber criminals, digital crime fighters and collateral damage. Read more here

Got some interesting news to share – say hello via @gobbymidget 

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Competition: Review “Standard+Case” – Win a Kindle Fire

Kindle Fire
Write a review, chance to win a Kindle Fire

Regular ITSM Review columnist Rob England (a.k.a. ‘The IT Skeptic’) has just published his latest contribution to the ITSM industry:

“Plus! The Standard+Case Approach: See service response in a new light”

Book blurb:

“If your customers see your group as bureaucratic and inflexible…

If your staff feel process bound…

If your process doesn’t adapt to a changing world…

See service response in a new light.
Standard+Case is an exciting new approach to categorising and resolving any sort of response activity, such as service desk, tech support, public safety, social welfare, or health. If you have anything to do with responding to situations when providing a service, read this. It will change your view of how responses are handled.

Standard+Case applies to anything that requires a human response: there’s either a standard response or there isn’t.”

What they said…

“By tying together the mature practices of ITSM and Case Management Rob has strengthened and filled in gaps of both frameworks. A must read for ITSM professionals!” Troy DuMoulin, Pink Elephant.

“Great reading and concept. Now I want to build it.” Matt Beran, ITSM Consultant.

More info on the book:

Competition

To help Skep get the word out on his new book we’re running a competition!

In a nutshell: Write a review of Rob’s book, post it on this article, the best one wins a Kindle Fire.

Competition rules:

  1. Deadline to receive reviews: Sunday 28th July
  2. How to enter: Post your review as a comment on this blog entry or by email
  3. The ITSM Review will choose the winning review (i.e. Not Rob)
  4. Rob doesn’t mince his words on book reviews, neither should you. We welcome all reviews, good or bad. We aspire to useful and perceptive content on The ITSM Review – this should be no different.
  5. The ITSM Review’s decision is final, yada-yada
  6. We reserve the right to change the rules retrospectively to cover our backsides with the guiding principles that we are a) Good eggs and b) not evil 🙂

GOOD LUCK!

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