Podcast Episode 2: 'Hot tables' at SITS, ITSM Industry News, CSI and Barclay in his onesie?

ManageEngine
Thanks to our friends at ManageEngine for sponsoring this podcast.

Episode 2 of The ITSM Review Podcast!

Hosted by Barclay Rae and Rebecca Beach.

Special Guest: Stuart Rance from Optimal Service Management

ITSM Industry News

CSI

  • Most problem management is CSI
  • CSI – source of the biggest ROI
  • Metrics for change management, Real meaningful metrics for CSI
  • Stuart Rance – Balanced Scorecard Approach
  • 1. What does it look like for the customer?
  • 2. How well are my internal processes running?
  • 3. What do the finances look like?
  • 4. What am I doing to learn and improve?
  • Taking Service Forward

Our next Podcast is scheduled to be recorded at SITS14.

If you have industry news to share ahead of our next podcast please give me a shout.

Thanks to our friends at ManageEngine for sponsoring this podcast.

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