I was inspired to compile this list of ITSM Vendors in order of online influence after listening to an edition of the ITSM Weekly Podcast in which James West of ServiceDesk360 discussed his list of ‘influencers’ on PeerIndex.
Of all the segments of the IT market that might benefit from social networking and enterprise collaboration – nowhere is it more relevant that ITSM.
Vendors have been ordered by their ‘Klout’, a measure of online influence. Those vendors with a higher score are more likely to be:
- Listening to the market
- Engaging with their audience online
- Responding accordingly and
- Producing good content and thought leadership that people want to share online.
I believe these principles run right to the heart of service management.
I believe it is also worthwhile to identify those vendors that are producing good stuff and listening to the market.
‘Klout’ is not 100% watertight, I’m sure there are ways to corrupt and circumnavigate the system. For example some companies might hire a top notch PR and a marketing company to provide a ‘ghost’ presence but ignore the principles at work within the vendor itself. Looking at the list I believe it provides a fairly accurate view of genuine influence – you could have a gazillion friends and followers and pump out updates every minute but still not have ‘Klout’. It is important to note that this list also ignores some of the great work by the service management community offline.
This list is by no means exhaustive, I will add to it and expand it over time.