Matrix42 for ITAM and ITSM [Best in Class]

ITAM & ITSM Integration Review (10)I recently reviewed Matrix42 [Best in Class] for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here.

Also Participating:

To read the summary, strengths and weaknesses, and criteria please visit this page.

Matrix42-Corporate-Logo-300ppi

Arguably the first vendor to offer comprehensive Enterprise grade SAM within a full ITSM suite

 

ITXM – Full ITAM & ITSM Integration at last

We first reviewed Matrix42 back in 2010, when we assessed that the German IT management tool provider had strong ITAM, ITSM and Systems Management capabilities. Five years on and Matrix42 is as competitive as ever, a modern IT Management platform with vast platform coverage.

Matrix42 want to be the management layer that sits on top of the services that run IT and claim their key differentiators are strength of integration, automation and speed to value – eschewing the consulting heavy approach of many IT management tool rivals. Existing customers range from mid-market to very large enterprises.

Enterprise Grade SAM within ITSM

Many ITSM tool providers pay lip service to ITAM. Adding a few inventory fields with incidents or offering database level integrations between tools. Matrix42 is arguably the first ITSM suite to offer fully integrated enterprise grade ITAM capabilities.

The vision of fully integrated ITAM and ITSM is:

  • For ITAM
    • Meeting compliance and efficiency goals whilst decisions and changes are being made rather than attempting to clean up mess afterwards.
    • Allowing users to be productive and have access to the assets they need whilst being compliant.
  • For ITSM
    • Offering visibility of asset relationships and costs to facilitate faster incident resolution, proactive problem management and less error prone change management.
    • Delivering self-service without risks.

Matrix42 is the closest toolset manufacturer we’ve seen to be able to realize this vision from one platform. The solution offers both strong ITSM capabilities (verified for eight ITIL processes via a modern interface) whilst also offering depth of datacentre SAM coverage (Identifying options and packs enabled for Oracle database).

Voila_Capture 2015-06-12_10-55-03_am


Tools Advisor Logo 1

 

Read the full review on Tools Advisor here.

Do you use Matrix42?

Please share your opinion for the benefit of others.

Leave a customer review on Tools Advisor here.

 

 


 

Nexthink V6 Review

nexthink logo N

I reviewed Nexthink earlier in the year, worthy winners of our ITAM Excellence awards for Innovation. Check out a summary of Nexthink below or read the full review on Tools Advisor here: http://www.toolsadvisor.net/tools/nexthink

Nexthink V6.0

Nexthink is a pioneer of end-user IT analytics. This review takes a look at the core capabilities of Nexthink, the route to market for the company, competitive strengths and weaknesses, and market reach.

 A new paradigm in IT Management Tools

Nexthink is perfectly placed to take advantage of the IT industry trend towards end-user centric computing, hybrid IT and analytics. Nexthink provide a sophisticated solution for visualizing IT infrastructure from an end-user perspective in real-time and over time.

This is a next-generation solution for forward thinking organizations focused on transforming the end-user experience, proactive identification of probable causes before end-users flag them as issues and generally increasing service quality.

Key Capabilities Table:

KEY BUSINESS CONCERN  KEY ISSUES  NEXTHINK – KEY CAPABILITIES
IT Operations Service quality gap between what IT believes its delivering and end-user experience View service quality from an end-user perspective
Majority of incidents are not reported by end-users Proactive Problem Management via end-user analytics
Demand to release applications at faster cadence Measure service quality before, during and after App deployments
IT Projects Stale or incomplete inventory Real-time analysis of IT Infrastructure
Lack of insight into project delivery Real-time visibility during App deployment and baseline service quality before and after
Inaccurate, out of date or failed CMDB implementations Continuous automated relationship and connectivity mapping in real-time
IT Security Poor visibility of IT infrastructure and connectivity CCTV-like experience recording real-time and historical
Zero-day exploits and rogue behavior Real-time monitoring and alerting of unauthorized or abnormal application and connectivity activity
BYOD and end-user centric behavior End-user centric relationship and connectivity mapping

Major Product Components – Nexthink V6

  • Collector – continuous real-time monitoring creates a ‘highlight reel’ of each endpoint and end-user.
  • Engine – continuous real-time analytics and alerting, discovery and dynamic pattern analysis to identify anomalies.
  • Finder – real-time visualization and ability to smart search, pivot on data / findings, look for patterns, and create custom investigations, alerts and actions.
  • Portal – near real-time visualization and historical trend analysis, sophisticated custom dashboards that include metrics, goals, thresholds, and status indicators.

Tools Advisor

 

Read the full review on Tools Advisor here.

Do you use NexthinkV6?

Please share your opinion for the benefit of others. Leave a customer review on Tools Advisor here.

 

 


 

Virima Technologies for ITAM and ITSM

EM_Logo_01-06-2015a-(highres)

I recently reviewed Ecosystem Manager from Virima Technologies for the ITAM vs. ITSM Integration group test.

Below is a summary, read the full review on Tools Advisor here.

Also Participating:

To read the summary, strengths and weaknesses, and criteria please visit this page.

In Summary

EcosystemManager from Virima is a new addition to the ITAM and ITSM IT management tools market. We were impressed with EcosystemManager; it offers both detailed inventory for datacenter environments plus key service management functions to be able to turn datacenter insight into action.

ITAM + ITSM in a Competitive Package

If your organization is considering migrating or consolidating datacenters or migrating to cloud infrastructure – EcosystemManager is definitely worth further investigation. It would also be extremely valuable for those looking for comprehensive datacenter visibility to support compliance goals.

EcosystemManager includes both ITAM and ITSM functions integrated into one product.

High-level product feature overview:

  • Asset Discovery – datacenter discovery, inventory, relationship mapping, asset register and CMDB
  • Infrastructure – configuration audit trail and management, change and release management, project management
  • Service Desk – Incident, problem, self-service and knowledge management, request

EcosystemManager Asset MapView (1)

 


Tools Advisor

 

Read the full review on Tools Advisor here.

Do you use EcosystemManager?

Please share your opinion for the benefit of others.

Leave a customer review on Tools Advisor here.

 


Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15

The ITSM Review team recently attended the ITSM trade show SITS15 to collect customer reviews of ITSM tools for our new sister site: TOOLS ADVISOR.

We wanted to know how SITS15 visitors rated their ITSM tools:

  • How did they rate the tool? is it good value for money?
  • Are the support team responsive, did tool buyers receive a good level of support?
  • How satisfied were they with the product and how likely were they to recommend this product to a friend or colleague?

Thank you to everyone who attended the Tools Advisor booth and congratulations to Ben Moore, Head of Service Management at Callcredit Information Group who won the iPad mini.

Notes on Scoring

  • Below is an early preview of the results, a handful of reviews are yet to be verified or were for tools unrelated to ITSM. We collected over 100 reviews during SITS; the table below includes tool vendors who received more than one review.
  • Vendors with only one review: Blue Prism, Citrix Gotoassist, Dameware, Infra, Logmein Pro, Marval, Nagios, Netsupport, Omnitracker, OTRS, Podio, BMC Remedy on Demand, Sunrise, Topdesk. It will be great to add these vendors to the table when they have more entries.
  • Each review published below has been verified as genuine.

Full reviews (including the strengths, weaknesses and suggested improvements to each tool) will be published in full on Tools Advisor soon.

Do you agree with these scores? Why not submit your own review?

17 Tools Ranked by Customer Satisfaction

17 ITSM tools ranked by customer satisfaction
17 ITSM tools ranked by customer satisfaction

Top 5 by Customer Service

  1. Atlassian
  2. Solarwinds
  3. Landesk
  4. ManageEngine
  5. Alemba

Top 5 by Value for Money

  1. Atlassian
  2. Alemba
  3. Sysaid
  4. Microsoft
  5. ManageEngine

Top 5 by Customer Support

  1. Atlassian
  2. ManageEngine
  3. Landesk
  4. ServiceNow
  5. Alemba

Top 5 by Overall Satisfaction

  1. Atlassian
  2. Solarwinds
  3. ManageEngine
  4. ServiceNow
  5. Alemba

Top 5 by NPS Score

  1. Solarwinds
  2. Atlassian Jira
  3. ManageEngine
  4. Alemba
  5. ServiceNow

The Tools Advisor Stand at #SITS15

Do you agree with these scores? Why not submit your own review?

Ranking ITSM tools by customer satisfaction

We are introducing a new directory for ITSM tools called Tools Advisor.

The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection.

We’ve begun our directory with a review of 14 different ITSM tools.

See www.toolsadvisor.net

Write a review

Do you agree with our rankings?

As well as our own independent reviews of tools, we also want to collect verified customer satisfaction ratings from customers.

Please help by writing a review and helping your peers in the industry make smarter purchasing decisions based on the real experiences of customers.

  • The review process is quick
  • If you prefer it can be completely anonymous and private – no details will be shared with your provider

SUBMIT YOUR REVIEW HERE

https://itamreview.wufoo.com/forms/review/

Thanks very much in advance for your help. We look forward to sharing honest, verified reviews with you in the future.

Enterprise Opinions
Enterprise Opinions

Futures

More ITSM tools and a dedicated section for ITAM tools will follow over the coming months.

A Partner Advisor directory will also follow – the planned hierarchy is as follows:

Plans for Enterprise Opinions
Plans for Enterprise Opinions

If you have any questions about the directory or writing a review please shout! Thanks, Martin