Webinar Module 2: Release Management – 25th February 2016

release managementThis is the 2nd module in the series of the Enterprise Service Management training course covering an introduction to Release Management.

This webinar will be presented live by Vawns Murphy at 2pm GMT on 25th February 2016. If you missed the live session or enrolled late… No problem, all sessions are recorded for future playback.

Learning Objectives

1. Types of Release, governance, quality gates and implementation planning

2. Release Management process; a practitioner’s guide

Register below to view the live session or recording of this session.

Agenda:

  • Introduction to ITIL
  • Introduction to Release Management
  • Quality Gates
  • Release process

Who should attend?

  • Release Managers
  • Project Managers
  • Service Delivery Managers
  • Developers
  • Software testers

Why you should attend

  • Cost – The Webinar is FREE.
  • Convenience – You can participate in the webinar from a location of your choosing. No travelling/ travel costs involved.
  • Interaction – You have the opportunity to communicate and ask questions with the presenter and peers.

 

REGISTER HERE to view the live session or recording of this session.

 

For details of the full Enterprise Service Management Training Programme, click here.

Webinar: Change Management – 28th January 2016

Enterprise Service Management events

Happy January everyone! We are pleased to announce our new program of ITSM training modules; Bite Sized ITSM. The training is a year long educational course based on Service Management best practice and will balance practitioner experience against industry frameworks including ITIL, COBIT and Lean Sigma.

The programme enables worldwide ITSM professionals to attend monthly, one hour, webinar sessions to learn about key elements of ITSM from the comfort of their own workspace. Each session is free and the first module will be on Change Management.

We also have a sparkly new partnership with our friends at Pink Elephant; if you would like to learn more about a subject covered on our webinars; you can qualify for an exclusive 15% discount on their extensive ITIL training program.


Module 1 – Change Management

Change Management

About This Event

This is the 1st module in the series covering an Introduction to Change Management. This webinar was presented live by Vawns Murphy on 28th January 2016. If you missed the live session or enrolled late… No problem, all sessions are recorded for future playback. Register below to view the recording of this session.

Learning Objectives

1. Goal and objective

2. Types of Change, CAB meetings, and implementation planning

3.  Change Management process; a practitioners guide

Who should attend? 

  • Change Managers
  • Change Analysts
  • Project Managers
  • Service Delivery Managers
Why you should attend
  • Cost – The Webinar is FREE. Convenience – You can participate in the webinar from a location of your choosing.
  • No travelling/ travel costs involved.
  • Interaction – You have the opportunity to communicate and ask questions with the presenter and peers.

REGISTER HERE

 

For details of the full Enterprise Service Management Training Programme, click here.

Webinar: How IT Service Management Delivers Business Efficiency

Join our own Vawns Murphy and hear from Independent Market leaders about what businesses are adopting for IT Service Management and Business Process efficiency.

webinar

On 19th November 2015, Cased Dimensions, Microsoft and Vawns Murphy from the ITSM Review will deliver a webinar to outline how large and small businesses are aligning Business Process with IT Service Management Process to enable Business Agility, Automation and Business Productivity.

People are any business’s most expensive asset. Attend this short webinar to find our how you can empower your team to be more productive. Business productivity benefits are enabled by applying industry best practice process frameworks through Microsoft Collaborative technologies.

Additional financial and agility benefits can be driven through virtualisation of your IT Platform.


WHO:
Cased Dimensions, Microsoft & ITSM Review

WHEN:  Thursday 19th November 2015, 1.00pm – 2.00pm GMT

WHO SHOULD ATTEND: IT Decision Makers, Service Desk Managers, IT Directors

REGISTER: http://www.caseddimensions.com/microsoft-enterprise-itsm-webinar/

 

Service Desk Management – Lions, Tigers and Bears. Oh my!

Could you be a lion?
Could you be a lion?

I have always liked to people watch. The different ways in which people interact have always intrigued me and I’ve found that working in an IT Department with all its team rivalries and characters can sometimes feel like you’re in the middle of a sociology experiment gone wrong.

My experience of working on the Service Desk has shown me that there are typically three types of employees:

  • The Lion – takes pride in the service provided and leads the rest of the team
  • The Tiger – loyal and patient, will follow his leaders and is deeply in-tune with what is going on around him
  • The Bear – a solitary individual who doesn’t play nice with others and will hibernate for six months of the year if allowed

If you’d like to find out more about the characteristics of these individuals and how to manage them then please check out my BrightTalk webinar below.

 

Originally published via BrightTalk.

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